The hygienic nature of all hair products available at Wigs Ireland / Tresses Hairpiece Boutique dictates our Returns Policy.
if the products are to be exchanged or refunded they will only be exchanged or refunded for unopened original packaged products.
We cannot accept any wigs, hairpieces, ponytails, extensions, buns or fringes that have been opened, tried on and/or exposed to handling and worn and is visibly damaged due to handling.
If hair pieces or wigs appear faulty due to quality issues, the fault must be reported to us within 1 month of the purchase date.
We are unable to accept any return that has been coloured, trimmed, chemically damaged or changed in any other fashion.
We must receive the hair within 7 days of the complaint to be examined and inspected. Goods are not considered faulty if their condition deteriorates due to poor hair management or poor application of extensions. If no fault is present, or the hair has been damaged or coloured in any way by the customer, the goods will be returned to the customer and we will not refund or replace the goods.
If your order, or one of the items on your order, has not arrived, please contact us and we will endeavour to resolve the problem as soon as we can.
If you have any complaints concerning any part of our service, then please don’t hesitate to contact us. We welcome any suggestions to improve our service, so please, help us to help you.
The United Kingdom's Distance Selling Regulations 2000 provide you with a right to return your order for products at any time up to the end of the seventh working day following the day after the day on which you received the products.
You do not need to give us any reason for cancellation.
If you wish to cancel your order please email us at info@wigs-ireland.ie with details of your cancellation.
If you have already received the products they must be returned in an un-opened condition, the security tag still intact.
You must carefully repackage the item(s) in the delivery packaging and return them to us at the returns address shown below. Until you have returned the products to us, you must keep them in your possession and take reasonable care of them.
We will credit the price of the cancelled products once we have received and checked the items are in an un-opened and re-saleable condition.
We will not refund any postage costs incurred.
