Privacy Policy

Company Name: Tresses Ltd
Address: 34 Upper Water Street, Newry, BT34 1DJ

ICO Registration:
[INSERT DATE]

Notice became operational on: 6^th March 2023
Next review date: 6^th March 2024

Privacy Notice for Tresses Ltd

We want you to know that when you use our organisation you can trust us with your information. We are determined to do nothing that would infringe your rights or undermine your trust. This Privacy Notice describes the information we collect about you, how it is used and shared, and your rights regarding it.

Data Controller

We are registered with the Information Commissioner’s Office (ICO) as a Data Controller for the personal data that we hold and process. Our registered address is 34 Upper Water street, Newry, BT34 1DJ, our registration number is [___ ], and our Data Protection Officer is Mel Hugh. Our Data Protection Officer/Lead can be contacted at Tresses NI.

Data Collection

The vast majority of the information that we hold about you is provided to us by yourself when you seek to use our services. We will tell you why we need the information and how we will use it.

Our Lawful Basis for processing your information

The General Data Protection Regulation (GDPR) requires all organisations that process personal data to have a Lawful Basis for doing so. The Lawful Bases identified in the GDPR are:

Consent of the data subject
Performance of a contract with the data subject or to take steps to enter into a contract
Compliance with a legal obligation
Compliance with a legal obligation
To protect the vital interests of a data subject or another person
Performance of a task carried out in the public interest or in the exercise of official authority vested in the controller
The legitimate interests of ourselves, or a third party, except where such interests are overridden by the interests, rights or freedoms of the data subject.

Examples of legitimate interests include:

Where the data subject is a client or in the service of the controller;
Transmission within a group of undertakings for internal administrative purposes;
Processing necessary to ensure network and information security, including preventing unauthorised access;
Processing for direct marketing purposes, or to prevent fraud; and
Reporting possible criminal acts or threats to public security.

Our Lawful Basis is Legitimate Interest and our Legitimate Interest is performance of services on your behalf.

We use your information to:

Provide goods, services, deliveries, quotations, and information, for example, catalogues and newsletters;
Process or support payments for goods and services;
Maintain the safety, security and integrity of our services;
Direct your enquiries to the appropriate customer support staff;
Investigate and address your concerns;
Investigate or address legal proceedings relating to your use of our services/products, or as otherwise allowed by applicable law.

We collect and process both personal data and special categories of personal data as defined in the GDPR. This includes:

Customer/client data

Name;
Address;
Payment or bank details;
Medical Card number.

Employee Data

Name;
Email;
Phone number;
Payment or bank details;
Date of birth;

We may share your personal data with:

Delivery partners,
Our business partners, including Health & Social Care Trusts;
Our legal advisors in the event of a dispute or other legal matter;
Law enforcement officials, government authorities, or other third parties to meet our legal obligations;
Any other party where we ask you and you consent to the sharing.

Transfers to third countries and international organisations

We transfer personal data to the following third countries or international organisations using the identified safeguards in the course of using their platforms.

Microsoft OneDrive – Ireland
Indeed – USA

We have satisfied ourselves that such transferred data is fully protected and safeguarded as required by the General Data Protection Regulation.

In addition, we may we process personal data pertaining to EEA citizens. We are satisfied that such transferred data is fully protected and safeguarded as required by the UK General Data Protection Regulation and the EU-General Data Protection Regulation.

We retain your personal data while you remain a customer or employee, unless you ask us to delete it. Our Retention and Disposal Policy (copy available on request) details how long we hold data for and how we dispose of it when it no longer needs to be held. We will delete or anonymise your information at your request unless:

There is an unresolved issue, such as claim or dispute;
We are legally required to; or
There are overriding legitimate business interests, including but not limited to fraud prevention and protecting customers' safety and security.

Your Rights

The General Data Protection Regulation gives you specific rights around your personal data. For example, you have to be informed about the information we hold and what we use it for, you can ask for a copy of the personal information we hold about you, you can ask us to correct any inaccuracies with the personal data we hold, you can ask us to stop sending you direct mail, or emails, or in some circumstances ask us to stop processing your details. Finally, if we do something irregular or improper with your personal data you can seek compensation for any distress you are caused or loss you have incurred. You can find out more information from the ICO’s website https://ico.org.uk/your-data-matters/ and this is the organisation that you can complain to if you are unhappy with how we deal with you.

Accessing and Correcting Your Information

You may request access to, correction of, or a copy of your information by contacting us at info@wigs-ireland.ie.

Marketing Opt-Outs

You may opt out of receiving emails and other messages from our organisation by following the instructions in those messages.

Cookies

Cookies are small text files that are stored on your browser or device by websites, apps, online media, and advertisements. We use cookies to:

Validate users;
Remember user preferences and settings;
Determine frequency of accessing our content;
Measure the effectiveness of advertising campaigns; and
Analyse site visits and trends.

We will occasionally update our Privacy Notice. When we make significant changes, we will notify you of these through email. We will also publish the updated Notice on our website.